Real Grass Puppy Potty - Privacy Policy

ABN 30 113 757 272 | contact@realgrasspuppypotty.com.au | www.realgrasspuppypotty.com.au

Last updated: May 2026

1. Introduction

Real Grass Puppy Potty ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By visiting www.realgrasspuppypotty.com.au or purchasing our products, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information.

Information you provide directly: full name, email address, phone number, delivery and billing address, order details and purchase history, and messages sent via our contact form.

Information collected automatically: IP address and approximate location, browser type and version, device type and operating system, pages visited and time spent on our website, referring website or search terms used to find us, and cookie identifiers and analytics data.

Payment information: We do not directly store your full payment card details. Payments are processed securely by third-party payment processors (see Section 5). These providers handle payment data in accordance with PCI-DSS standards.

1. How We Collect Your Information

We collect personal information in the following ways: directly from you when you place an order, create an account, contact us, or subscribe to our mailing list; automatically via cookies, pixels, and analytics tools when you browse our website; from third-party platforms such as Meta (Facebook/Instagram) and Google when you interact with our advertisements; and through product review platforms such as Judge.me and ProductReview.com.au.

1. Why We Collect Your Information

We collect and use your personal information for the following purposes: processing, fulfilling, and delivering your orders; sending order confirmations, shipping updates, and delivery notifications; providing customer support and responding to enquiries; sending marketing communications (only if you have opted in); improving our website, products, and services; detecting and preventing fraud or security issues; complying with our legal and regulatory obligations; and running targeted advertising on platforms such as Meta and Google. We will not use your personal information for any other purpose without your consent, unless required or authorised by law.

1. Who We Share Your Information With

We may disclose your personal information to the following third parties to operate our business.

Technology and platform providers: Shopify Inc. (our e-commerce platform, data may be stored in the United States and Canada) and Judge.me (product reviews platform).

Payment processors: PayPal, Shopify Payments / Shop Pay, Apple Pay, Google Pay, and card networks including Visa, Mastercard, American Express, and Union Pay.

Advertising and analytics: Meta Platforms (Facebook/Instagram) for advertising and analytics (data may be stored in the United States), and Google LLC for advertising, analytics, and search (data may be stored in the United States).

Logistics and delivery: third-party courier and freight companies used to deliver your orders. Your name, address, and contact details are shared as necessary for delivery.

We may also disclose your personal information where required or authorised by law, including to government agencies, regulators, or law enforcement agencies. We do not sell your personal information to any third party.

1. Overseas Disclosure of Personal Information

Some of the third-party service providers we use are based outside Australia, including in the United States and Canada. By using our website and services, you acknowledge that your personal information may be transferred to, stored, or processed in countries outside Australia, including the United States (Shopify, Meta, Google, PayPal) and Canada (Shopify). We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles. However, you acknowledge that we may not always be able to take such steps and, by providing your information, you consent to this overseas disclosure.

1. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to remember your preferences and shopping cart, understand how visitors use our website, deliver targeted advertising on other platforms, and measure the effectiveness of our marketing campaigns.

Cookies we use include essential cookies required for the website and checkout to function, analytics cookies that help us understand website traffic (e.g. Google Analytics), and marketing and advertising cookies used by Meta Pixel and Google Ads to deliver and track advertisements.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of personalised advertising by visiting https://adssettings.google.com (Google) or https://www.facebook.com/ads/preferences (Meta).

1. Marketing Communications

If you have opted in to receive marketing emails from us, we may send you promotional offers, product updates, and news about Real Grass Puppy Potty. We comply with the Spam Act 2003 (Cth), which means we will only send you marketing emails if you have given us explicit consent, every marketing email will include a clear and easy way to unsubscribe, and we will action unsubscribe requests promptly. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at contact@realgrasspuppypotty.com.au.

1. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Security measures include SSL encryption on our website, secure payment processing through PCI-DSS compliant providers, access controls limiting who within our business can access personal information, and use of reputable and security-certified third-party platforms. No method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

1. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Order and transaction records are retained for 7 years for tax and legal compliance. Customer account information is retained while your account is active and for a reasonable period after. Marketing preferences are retained until you unsubscribe or request deletion. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

1. Accessing and Correcting Your Personal Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request correction of any inaccurate, out-of-date, incomplete, or misleading information, and request that we delete your personal information in certain circumstances. To make a request, please contact us at contact@realgrasspuppypotty.com.au or write to us at 52 Levanswell Road, Moorabbin VIC 3189. We will respond within 30 days. We will not charge a fee to access your information.

1. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first at contact@realgrasspuppypotty.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, by phone on 1300 363 992, or by post to GPO Box 5218, Sydney NSW 2001.

1. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

1. Third-Party Links

Our website may contain links to third-party websites such as Bunnings, turf suppliers, or social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the last updated date at the top of this policy. Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

1. Contact Us

Real Grass Puppy Potty, ABN 30 113 757 272, 52 Levanswell Road, Moorabbin VIC 3189. Email: contact@realgrasspuppypotty.com.au. Website: www.realgrasspuppypotty.com.au.

© 2026 Real Grass Puppy Potty. All rights reserved.