Shipping
Fast, from warehouses across Australia
Most metro areas get it in 1-2 business days.
A quick heads-up on delivery
Demand has been higher than we planned for, and our latest shipment is running a little behind. While it lands, orders outside Queensland and the Northern Territory may take an extra 1-3 business days to arrive.
In a hurry? The hold-up is on our new porous liners. If you are happy to start with our original plastic liners instead, contact us and we will swap the porous pack for three rolls of the originals, at no cost, so your order can go out sooner.
They are the liners we used for six years before the porous ones came out. The only difference is that you cut them to size and pierce a few holes so it can drain.
You still get a tracking number as soon as your order leaves the warehouse.
How long it takes
East coast
Victoria
Metro: 1-2 business days
Regional: 2-3 business days
New South Wales
Metro: 1-2 business days
Regional: 2-3 business days
Queensland
Metro: 1-2 (Brisbane) business days
Regional: 2-3 business days
Australian Capital Territory
Metro: 1-2 business days
Regional: 2-3 business days
The rest
South Australia
Metro: 1-2 business days
Regional: 2-3 business days
Western Australia
Metro: 1-2 business days
Regional: 6-8 business days
Tasmania
Metro: 2-3 business days
Regional: 5-7 business days
Northern Territory
Metro: 4-6 business days
Regional: 6-8 business days
The details
Tracking
You get a tracking number as soon as your order leaves the warehouse. If it goes quiet, email us and we will chase the courier for you.
Street addresses only
We deliver to street addresses only. We can't send to PO Boxes or parcel lockers, so use a home or work address at checkout.
Authority to leave
Orders ship with authority to leave by default, so the courier can leave it somewhere safe rather than making you wait in.
If you have nowhere safe, tell us before it ships.
Wrong address
Redirecting a parcel after dispatch usually costs a courier fee. If the mistake was ours, we cover it.
Lost or damaged
If it arrives damaged, we repair or replace it at our cost. If it is lost in transit, you get a replacement or a refund.