Shipping
Fast, from warehouses across Australia
Most metro areas get it in 1-2 business days.
How long it takes
East coast
Victoria
Metro: 1-2 business days
Regional: 2-3 business days
New South Wales
Metro: 1-2 business days
Regional: 2-3 business days
Queensland
Metro: 1-2 (Brisbane) business days
Regional: 2-3 business days
Australian Capital Territory
Metro: 1-2 business days
Regional: 2-3 business days
The rest
South Australia
Metro: 1-2 business days
Regional: 2-3 business days
Western Australia
Metro: 1-2 business days
Regional: 6-8 business days
Tasmania
Metro: 2-3 business days
Regional: 5-7 business days
Northern Territory
Metro: 4-6 business days
Regional: 6-8 business days
The details
Tracking
You get a tracking number as soon as your order leaves the warehouse. If it goes quiet, email us and we will chase the courier for you.
Authority to leave
Orders ship with authority to leave by default, so the courier can leave it somewhere safe rather than making you wait in.
If you have nowhere safe, tell us before it ships.
Wrong address
Redirecting a parcel after dispatch usually costs a courier fee. If the mistake was ours, we cover it.
Lost or damaged
If it arrives damaged, we repair or replace it at our cost. If it is lost in transit, you get a replacement or a refund.